At Iberia Pharmaceuticals India Limited, your privacy is a top priority. This policy explains how we collect, use, share, and protect your personal information when you use our websites and mobile apps (our "Platforms") or buy our products. This policy applies to all our Indian customers. By using our Platforms, you're agreeing to our data practices. We recommend reading this policy thoroughly to understand how we handle your information. If you don't agree, you can stop using our Platforms.

How We Collect Your Information

We gather your personal information in a few ways:
• Information You Provide: We collect data you voluntarily give us on our Platforms, like your name, address, email, and other details when you register, order products, sign up for newsletters, or contact customer service. Please only share information you're comfortable with and that's specifically requested.
• Automatic Collection: When you use our Platforms, we automatically collect certain information about your usage, including your interactions with content and services. We use technologies like cookies, Internet tags, and web beacons to collect non-identifiable data, such as your browser version and previously visited URL. These methods help us improve our services, personalize your experience, and analyse trends. We may also collect your location and mobile device's unique identifier.
• Other Sources: We might get information about you from external sources to keep our records accurate or to offer you relevant products. This could include updated delivery information from third parties or data from third-party platforms where you've consented to receive information about us. We are not responsible for the privacy practices of third-party websites not owned or controlled by us.

What Information We Collect

We only collect information essential for providing services, processing orders, and improving our offerings. This includes:

• Contact Information: Your name, email, postal addresses, phone numbers, and country.
• Demographic & Preference Data: Date of birth, language preference, and location.
• Publicly Available Information: Any open data or public records about you found online.
• Recipient Information: Names, addresses, and phone numbers for product shipments, along with IP addresses.
• Product Preferences & Opinions: Details about your product interests, opinions, and individual preferences.
• Financial Information (Optional): If you make purchases, you may provide bank account, credit/debit card, or other payment instrument information directly to secure, PCI-DSS compliant third-party payment processors. We do not directly store your full payment information.
• Purchase History & Affiliates: We may keep records of your product interests and obtain information from our future affiliates.
• Customer Service Interactions: Phone numbers used to contact our customer service.
• Technical Data: Information about your device, system, application software, and peripherals, collected periodically for updates and support.

Why We Collect Your Information

We collect your personal information to provide you with our services and enhance your experience. Here's how we use it:
• Account & Order Management: To verify your identity, process purchases and transactions, and communicate about your account and order updates.
• Experience & Product Improvement: To understand your preferences, conduct research, analyse trends, and tailor content and advertisements for you.
• Communication & Engagement: To respond to your requests, feedback, manage contests, promotions, and surveys, and facilitate social media logins and sharing.
• Marketing & Personalization: To send newsletters, offers, suggest products, and identify nearby store locations with relevant promotions.
• Security & Legal Compliance: To prevent fraud and illegal activities, investigate policy violations, comply with laws, and defend our legal rights.

Our Approach to Your Privacy

We understand your personal information is important. We only collect your data when we have a valid legal reason, which includes:

• Fulfilling Our Contract: Processing information necessary to deliver products you've ordered.

• Legitimate Business Interests: For activities like marketing communications and service improvement, carefully balanced against your privacy rights.

• Legal Obligations: When we are legally required to process your information, such as retaining business records.

• Your Consent: For specific situations, we'll ask for your explicit permission. You can withdraw your consent anytime by emailing at info@iberipharmaceuticals.com.

How We Handle Different Types of Information

• Anonymized and Aggregated Information: We create anonymous data from your platform use to fix bugs, improve performance, and for research. This data doesn't identify you personally and may be shared with third parties.

• Social Media Interactions: If you interact with us on social media, we may receive information based on your privacy settings. Your use of social media is governed by their privacy policies.

• Payment Information: When you make purchases, your payment details go directly to secure, PCI-DSS compliant third-party processors. We do not directly store your payment information, except as outlined.

• Account Security: You are responsible for keeping your access information and password confidential. We cannot secure information you release on your own, request us to release, or is released through a third party you've given access to.

• Customer Care Calls: Calls to customer care may be recorded for quality assurance and training.

How We Share Your Personal Information

Only authorized personnel have access to your personal information. We may share your information with parties who are subject to this policy or follow equally protective practices:

• Our Affiliates and Trusted Third Parties: Service providers who perform services on our behalf (e.g., courier services, data analysis, customer support), only as needed to perform their services or comply with legal requirements.

• Business Transfers: In case of a merger or sale of our business, your information may be transferred to the acquiring entity.

• Within Our Corporate Group: For fraud prevention and to prevent platform abuse. If you object to such sharing, please don't provide us with information.

• Other Service Providers: Companies and individuals who perform functions consistent with this policy, such as order processing and web-hosting. They only access necessary personal information and must use it according to this policy.

• With Your Consent for Third-Party Sharing: If you consent to sharing your information with a third party, they may use it according to their own policies.

• For Legal and Safety Reasons: If legally required, or if we believe it's necessary to respond to court orders, enforce our terms, respond to claims, or protect rights, property, or personal safety.

We do not rent or sell your personal information to any third party.

Retention and Security of Your Personal Information

• Data Retention: We keep your personal information only as long as reasonably necessary, or as required by law, for the purposes it was collected, and for any legal, administrative, accounting, or reporting needs.

• Security Measures: We use appropriate and adequate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, destruction, loss, alteration, disclosure, or use. This includes locked cabinets, restricted office access, alarm systems, passwords, encryption (SSL), firewalls, regular malware scanning, confidentiality agreements, and staff training.

• Data Accuracy: We strive to keep your information accurate and up-to-date and enable you to review and edit it.

• Limitation of Liability: While we implement various security measures, we are not liable for losses caused by unauthorized access or misuse of your information if you release it, ask us to release it, or if it's released through a third party you've given access to.

Your Choices and Opt-Out Options

You have control over how your personal information is used:

• Opt-Out of Marketing Communications: 

• Newsletters/Promotional Emails: Click the "unsubscribe" link in any promotional email or edit preferences on your "My Account" page. You can also call customer care.

• General Opt-Out: Contact us at info@iberipharmaceuticals.com.

• Updating Account Information: You can update or correct your name, email, and other preferences by logging into your account or calling customer care.

• Removing Content from Customer Reviews: Email details to info@iberipharmaceuticals.com. While we'll try to honour your request, removal from our platform doesn't guarantee its complete erasure from the internet.

• Withdrawing Consent: You can withdraw consent for collection, use, or disclosure of your personal information at any time by writing to info@iberipharmaceuticals.com. For mobile app location services, you can turn them off on your device. Any processing before withdrawal remains lawful. Some information may be retained for legal compliance.

How We Store and Dispose of Your Personal Information

• Storage: We may store your personal information on our secure on-site servers or through third-party cloud services. These third parties are only allowed to access your data for storage and retrieval and must maintain equivalent security levels.

• Disposal: We will only use your personal information for the stated purposes and will take reasonable steps to delete or permanently de-identify information that is no longer needed.

Our Use of "Cookies"

Cookies are small data files transferred to your computer's hard drive by a website, recording your activities to make future visits more efficient.

• Your Consent: By continuing to use the platform, you agree to our use of cookies. You can block them in your browser settings, but this might limit some platform functionality.

• How We Use Cookies: We use cookies to remember your preferences, track advertisements, and compile aggregated data about site traffic to improve experiences. We may use trusted third-party services for this.

• Managing Cookies: You can set your browser to warn you before a cookie is sent or turn off all cookies. Refer to your browser's help menu for instructions. Turning off cookies may disable some features, but you'll still be able to place orders.

Additional Important Information

• Customer Comments and Content: Any information you post on our platform (e.g., reviews) may be read, collected, or used by third parties. We are not responsible for such information.
• Links to Third-Party Sites: Our platform may contain links to independent third-party websites. We are not responsible for their content, use, or any related damage. Always read their terms and conditions and privacy policies.
• Third-Party Analytics: We use third-party analytics services (e.g., Google Analytics) to evaluate platform usage and compile reports. These services use cookies and other technologies. You consent to the processing of your information by these providers as outlined. You can manage Google advertising preferences or opt-out.
• Employment Opportunities: Information submitted for employment is kept confidential and may be used for hiring decisions.
• Children's Privacy: Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from them. If we inadvertently receive such information, we will delete it.

Policy Review and Privacy Concerns

• Policy Updates: We review and may update this policy periodically. Changes are effective immediately upon posting. By accessing the platform after updates, you agree to the modified policy.
• Contact for Concerns: If you have any concerns, complaints, or queries regarding your personal information or our policy, please contact our Yatindra Mishra (Grievance Officer) at: Iberia Pharmaceuticals India Limited Email: info@iberipharmaceuticals.com

The Grievance Officer is designated in accordance with applicable laws, including the Information Technology Act, 2000, and the Consumer Protection Act, 2019.